In addition to consultancy, Media-Alliance offers 2 support levels:
  • 1st level support: from local partners (System integrators and Distributors or our local staff) that have been trained to provide advice and onsite technical intervention.
  • 2nd level support: by our staff. Usually this kind of support is provided remotely, through Internet, in cooperation with local partner or directly with client. Most cases (even 99%) can be successfully managed remotely; in case remote support will fail, one of our engineers is always ready to travel on site. In some countries, for example China and Russia, we have local personnel able to provide direct local support.

We offer various kinds of support:

By sending email to:

By contacting our staff on SKYPE®

VGTRK successfully migrate nine regional newsrooms

How VGTRK successfully migrate nine regional newsrooms across Russia to file-based operations with a solution designed by Media-Alliance. David Stewart investigates Read more...